IT SERVICE DESK

General

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FAQ 23

• Call Forwarding
• Camera & Microphone Check for Windows 10
• Microsoft Office Download - Free
• Creating Appointment Slots for Google Calendar
• Register MMA ID Card for Printing, Scanning & Copying

See all 23 articles

Learning Spaces

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Classrooms 2

• Classroom Camera & Microphone Settings in Blackboard Collaborate
• Remote Camera Classroom instructions (using Zoom, Google Meet and Blackboard Collaborate)

Labs 1

• Pearson MatLab

Simulators 0

Library

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Library FAQ 18

• Course Reserves
• Boston Public Library eCard
• When Are My Library Books Due?
• Library Fines
• How to Check Out Books or Semester Loans

See all 18 articles

Website

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Chrome Browser 3

• Use Live Caption in Chrome
• Best of Formatting Images for Website Homepage "Academy Awards"
• Checking and Requesting an Area for Event

Software Applications

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Mac 2

• Finding Macbook Admin Password
• Open LockDown Browser on Mac

Windows 4

• Microphone Setup (Windows 10)
• Accessing the Google Drive application through your desktop
• Microphone Setup (Windows 11)
• Synching Windows Computer to Intune

Blackboard Original 39

• How to access Blackboard Learn
• Blackboard Quick Start Guide for Instructors
• VIDEO: Clean Up Course Content BB Original Course
• Blackboard Learn Student Quick Start Guide
• Video: Basic Blackboard for both original and ultra

See all 39 articles

BlackBoard Ultra 14

• Video: Basic Blackboard for both original and ultra
• How to use Ultra Course Preview
• Blackboard Ultra Navigation
• Blackboard Collaborate Ultra Updated Gallery view
• Downloading Blackboard Ultra Collaborate Recordings

See all 14 articles

Panopto 4

• Panopto How-To View/Record/Edit Videos
• Add Panopto to a Course in Blackboard Original
• Embed a Panopto Video into a Blackboard Course
• Panopto - Adding a Quiz to your video

Respondus 6

• Enabling Respondus Lockdown Browser for a Test in Blackboard Learn Original Course View
• Student Download Respondus Lockdown Browser
• Respondus Lockdown Browser for Chromebooks - Students
• LockDown Browser Instructor Live Proctoring
• Respondus Lockdown Browser Instructor guide

See all 6 articles

Visix Digital Signage 0

Teaching & Learning guides 2

• The SUNY Online Course Quality Review Rubric OSCQR: https://oscqr.suny.edu/
• How to use Google Docs

Zoom 1

• Updating Zoom Client

Business Systems

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Accudemia 1

• Updating Ship Maintenance

Colleague 4

• Requisition Approval Password
• Approving a Requisition in Self-Service
• Rejecting a Requisition in Self-Service
• Creating a Requisition in Self-Service

Coursedog 7

• Executing a One Time Merge in Coursedog Class Scheduling
• Find Events by Organization in CourseDog
• Cancel an Event
• Adding an Event to Google Calendar
• Request Coursedog Catalog Changes

See all 7 articles

eRezLife 10

• Filtering the Assignment Dashboard
• eRezLife Reports: See Reserved Rooms for Upcoming Term
• eRezLife Reporting: See Your Company List for Active Term
• Looking up Housing Assignments in eRezLife
• How to Search for Emergency Contact Information

See all 10 articles

Explorance 1

• How to Opt Out of a Survey

Informer 1

• My Advisees Dataset in Informer

My MassMaritime App (Modo Labs) 2

• How to add a new BucLift Driver
• Accepting and Setting up Modo Account for MyMassMaritime Access

Recruiter 1

• Upgrade Checklist

SignalVine 0

Slate 4

• Password Reset
• Review UG Apps via Slate Reader
• Waive an App Fee in Slate
• Defer an Application in Slate to a future term

Softdocs 13

• How to fill out the Sexual Misconduct Student Disclosure form
• Find a Passport in SoftDocs
• How to Fill out the Travel Waiver Form
• How to Submit Your Passport
• How to E-Sign a Travel Waiver

See all 13 articles

Turnitin 6

• Turnitin - Assignment Creation
• Turnitin - Assignment Inbox
• Turnitin - Student Submit
• Turnitin - Student Feedback/Similarity Report
• Turnitin - Administrator quick start guide

See all 6 articles