Blackboard Mobile App Troubleshooting

 

If you experience errors in Blackboard app and Blackboard Instructor app it is recommended that you follow some basic troubleshooting steps outlined below.  If an issue can still be reproduced after following these steps, please open a Service Desk ticket.


 Functionality:  

  • iOS:
    • Uninstall the Blackboard app or Blackboard Instructor app
    • Go to Settings > Safari > Clear History and Website Data > Clear
    • Restart device
    • Reinstall the Blackboard app or Blackboard Instructor app
  • Android:
    • Go to Settings > Apps > Blackboard or Instructor > Storage > Clear Data
    • Uninstall the Blackboard app or Blackboard Instructor app
    • Restart device
    • Reinstall the Blackboard app or Blackboard Instructor app